Shipping & Delivery Policy
At ODOURABLE, we aim to provide a smooth and reliable online shopping experience with secure packaging and dependable delivery across India.
Shipping Across India
We currently ship ODOURABLE orders to serviceable locations across India.
Shipping availability may depend on the serviceability of the delivery address and the courier network operating in that location.
Free Shipping
Eligible orders placed through the ODOURABLE website may qualify for free shipping, as displayed at checkout or on the relevant product/order page.
Any shipping charges applicable to an order will be displayed before the order is completed.
Order Processing
Orders are processed after successful payment confirmation.
We make reasonable efforts to dispatch orders promptly; however, processing times may vary during:
- Sales and promotional events
- Public holidays
- High-volume periods
- Unforeseen operational circumstances
Estimated Delivery
The estimated delivery timeline displayed on the website or at checkout should be considered an estimate rather than a guaranteed delivery date.
Current product information on ODOURABLE may indicate delivery within approximately 3–5 days for eligible locations, but actual delivery may vary based on the destination, courier service and circumstances beyond our reasonable control.
Tracking Information
Where tracking is available, shipment tracking information may be shared with the customer through the contact details provided during checkout.
Customers are responsible for providing an accurate:
- Name
- Mobile number
- Email address
- Shipping address
- PIN code
Incorrect Address
If an order cannot be delivered because the customer has provided an incorrect or incomplete address, PIN code, contact number or other delivery information, additional delivery charges or re-shipment arrangements may apply where permitted.
Courier Delays
Delivery may occasionally be delayed because of circumstances outside ODOURABLE's reasonable control, including:
- Weather conditions
- Natural events
- Transportation disruptions
- Courier network issues
- Government restrictions
- Strikes
- Address-related issues
- Remote-location delivery constraints
- Other unforeseen circumstances
We will reasonably assist customers in tracking delayed shipments.
Damaged Delivery
If your package appears damaged or tampered with at delivery, please preserve the packaging and contact ODOURABLE as soon as possible.
Photographic or video evidence may be requested for verification.
Delivery Attempts
The courier may make delivery attempts according to its operational procedures. Customers should ensure that someone is available at the provided delivery address to receive the order.
Contact
For shipping-related questions:
Email: support@odourable.com
Phone: +91 89294 99098