Return & Refund Policy
At ODOURABLE, we want every order to reach you safely and in the condition in which it was dispatched. We therefore provide a 5-Day Easy Return Policy for eligible products that arrive damaged, defective, leaking, broken or otherwise materially different from what was ordered.
Our return process includes a manual verification to protect both our customers and the integrity of our products.
5-Day Easy Return Window
You must contact us within 5 days of delivery if you believe your order has arrived:
- Damaged
- Defective
- Broken
- Leaking
- Tampered with
- Incorrect
- Missing an item
- Materially different from the product ordered
Requests submitted after the 5-day return period may not be accepted.
Mandatory Proof for Damaged or Defective Products
For a damaged, defective or incorrect delivery, customers are required to provide clear evidence.
Depending on the issue, we may request:
- Clear photographs of the product
- Photographs of the outer packaging
- Photographs of the shipping label
- Images showing the damage or defect
- An unboxing video, where available
- Order details and other information reasonably required for verification
Please do not discard the product, packaging or shipping materials until your return request has been reviewed and resolved.
Manual Verification
Every return request is manually reviewed by the ODOURABLE team.
Providing photographs or other proof does not automatically guarantee approval. Our team may verify the submitted information against the order and product details before approving a return.
If the claim is verified and approved, we will provide the applicable return or replacement instructions.
No Return for Change of Fragrance Preference
We do not accept returns solely because a customer does not like the fragrance, scent profile, fragrance intensity, notes, longevity perception or personal fragrance preference.
Fragrance is highly subjective, and the way a scent is perceived can vary from person to person due to skin chemistry, environment, application method and individual preference.
Therefore, “I do not like the smell” or “the fragrance does not suit me” is not considered a valid return reason.
Used or Opened Products
Returns may be rejected where the product has been excessively used, intentionally damaged, altered, refilled, tampered with or returned in a condition that prevents us from verifying the original issue.
Incorrect Product
If you receive a product different from the product ordered, please contact us within 5 days of delivery with photographs and order details. After verification, we will assist with the appropriate resolution.
Missing or Damaged Package
If your shipment appears visibly damaged or tampered with at delivery, we recommend recording the condition of the package and contacting us as soon as possible.
Refunds
Where a refund is approved, the refund will be processed through the applicable payment method or payment channel, subject to the applicable payment provider's processing timelines and applicable law.
Return Shipping
Where the return is approved because of a verified defective, damaged, incorrect or materially mis-shipped product, ODOURABLE will provide the applicable return instructions.
Important
A return request must be raised within 5 days of delivery.
Return approval is subject to verification.
This policy does not restrict any rights available to consumers under applicable Indian law.
For return or refund assistance:
Email: support@odourable.com
Phone: +91 89294 99098