Privacy Policy

Last Updated: September 2026

At ODOURABLE, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how ODOURABLE collects, uses, stores and protects information when you visit odourable.com, create an account, place an order, contact us or otherwise interact with our website and services.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• PIN code
• Order and transaction details
• Product preferences and purchase history
• Customer-support communications
• Information you voluntarily provide through forms
• Device and browser information
• IP address
• Website usage information
• Cookies and similar technologies

We collect only information reasonably required for legitimate business and service purposes.

2. How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Deliver products
• Confirm payments
• Provide order updates
• Provide customer support
• Process eligible returns and refunds
• Respond to enquiries
• Improve our website and customer experience
• Prevent fraud and misuse
• Maintain transaction and business records
• Communicate important service-related information
• Send promotional communications where permitted and where applicable consent or other lawful basis is required

3. Payment Information

Payments may be processed through third-party payment service providers.

Where applicable, payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

ODOURABLE does not intentionally store complete payment-card information on its own systems unless specifically required and legally permitted.

4. Shipping & Service Providers

To fulfil your order, certain information may be shared with service providers such as:

• Courier and logistics partners
• Payment processors
• Technology/service providers
• Website and hosting providers
• Customer-support providers

Such sharing is limited to information reasonably necessary to provide the requested service or fulfil legitimate business and legal obligations.

5. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Remember preferences
• Understand website usage
• Improve website performance
• Measure marketing effectiveness
• Provide relevant communications or advertising where applicable

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, regulatory, fraud-prevention and dispute-resolution requirements.

Where applicable, information may be deleted or anonymised when it is no longer required for a legitimate purpose or legal obligation.

8. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal data, including rights relating to access, correction, withdrawal of consent where applicable, grievance redressal and other rights provided under applicable data-protection laws.

Requests may be submitted to:

support@odourable.com

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish a framework for processing digital personal data in India, with the Rules providing a phased commencement framework.

9. Marketing Communications

Where permitted, ODOURABLE may send promotional communications regarding products, offers, launches or updates.

You may request to stop receiving promotional communications by using the available unsubscribe mechanism or contacting us directly.

Service-related communications, such as order confirmations, shipping updates and important account messages, may still be sent when necessary.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information from children in circumstances where parental or guardian consent is legally required.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

We are not responsible for the privacy practices or content of third-party websites. Customers should review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

For privacy-related questions or requests:

ODOURABLE

1083/1084 Chandni Chowk, Delhi – 110006, India

Email: support@odourable.com

Phone: +91 89294 99098